Regulatory Capture: Know Your Tallahassee Bureaucrats: RHONDA HICKS, PUBLIC SERVICE COMMISSION, BUREAU OF CONSUMER ASSISTANCE (SIC) BUREAU CHIEF

RHONDA LEON HICKS,  B.S.. Accounting, FAMU, 29-year veteran Florida Public Service Commission employee, Bureau Chief, Bureau of Consumer Assistance, she testified under oath that during July 1, 2009 to June 30, 2012 there were 19,434 complaints against Florida Power and Light:
"Of the 19,434 complaints, staff determined that four appear to be violations
of Commission rules."
Probability of PSC staff ruling in favor of an FPL consumer equal 0.0002058.
Mean, mendacious Ms. Hicks and her maladroit, rude staff are no friends of consumers. They are in our long experience overtly hostile and insulting and pressures consumers not to pursue complaints, once referring in a conference call to FPL as "our company." How louche.
I have today requested the Inspector General of our Florida Public Service Commission, Steven Stolting, investigate this unjust steward for her lack of responsiveness and violations of official conduct. Enough case-fixing. Administrative law must work for the people, not fix cases for FPL and other giant corporations. This not-so-subtle corruption of our government is indefensible, and must be ended at once.